CV


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Education

University of Suffolk, 2016 - 2019
BSc (Hons) Computer Games Programming
Second-year grades:
Managing Games Production, 1st
Emerging Technologies, 1st
Programming for Graphics, 1st
Artificial Intelligence for Games, 1st
Networking, 2.1




Employment
Underwriter, Beazley Group, 2015 - 2016
The position required independant management of a portfolio of UK and European clients. I was responsible for retaining existing clients, pursuing new business opportunities and the servicing of all client queries within my book. A complete understanding of our contract wordings, ability to draft new clauses and full knowledge of the workings of the industry were essential. Prompt proactive action and effective prioritisation of workload was key to maintaining service levels. The importance of liasing effectively with all parties involved was paramount to ensure accuracy of data while also contributing to client satisfaction. This was primarily done by telephone and via email, though visits to clients and brokers were also commonplace for larger scale negotiations.
Preparation and provision of statistics reports for senior management was also carried out on a routine basis.

Broker, Willis Plc, 2013 - 2015
In this role I was responsible for a book of UK clients and prospects with accountability for the retention of clients and converting new business enquiries. This included management of the day to day servicing of these accounts including enquiries and mid-term agreements. The role required a full understanding of our policy wording and swift action regarding all tasks was necessary to meet agreed service levels and workload demands.
Due to the nature of the business the ability to adapt to and utlise various companies internal computer systems was necessary.
It was vital that sufficient and relevant information was gathered from clients to assess their needs, evaluate their risks and negotiate the best terms possible with underwriters.

Claims Assessor, CAA Ltd, 2012 - 2013
In this role I proactively managed vehicle recovery, estimates for vehicle repairs and replacement vehicles associated with motor insurance claims. Dealing with claims with liability up to GBP 10,000,000 required a full understanding of policy terms and conditions. The role extended to placement of additional insurance cover and issue of policy documents. Strong communication skills and the ability to work under pressure and to prioritise work to meet deadlines within service level agreements was essential.